Text? Email? Phone Call? How to Make the Decision

Nov 19, 2012 17:08:27Posted by John Skorick, MyAKA Founder & CEO


Text? Email? Phone Call? How to Make the Decision

Today, there are more ways of communicating than ever before. Long gone are the days of handwritten letters - they've been replaced by phone calls, emails, text messages or social media postings. With so many options, it can be a bit difficult to decide on the best method to send a message, and using the wrong medium can cause major problems down the line. Here's some advice on how to make the choice.

Consider the content
By far the most important aspect of choosing a form of communication is the content you'll be discussing. For instance, if you're simply trying to pick out a restaurant with your partner, then a few text messages are fine, as you're dealing with a casual conversation.

If you are sending a message about something more serious, like a work matter or a personal concern of yours, then email or phone is a better choice. Important topics between friends and family are best for the phone, as voices can convey certain emotions better than text.

Professional matters can often be solved by email. Such messages can not only serve as a form of communication, but also as a record of business, so you can refer to it later on.

However, remember that there is a downside to the record-keeping aspect of email. If you are sharing sensitive information about your mobile identity, then email or text is probably not a good idea. Save it for a verbal conversation. To help keep work and personal communication separate, it may be best to add an additional phone number to your mobile device - one for the office and one for home life.

Length is important
In addition to the content of your communication, you should also consider the length. Obviously, short notes are best for texting, but longer messages should be reserved for the phone or email. If you want to send out a message to a lot of people, then instead of opting for a "text blast," try to utilize social media like Facebook or Twitter.

Before you hit "send" on your text message, think about whether or not the note is going to prompt questions from the recipient. If you think that your simple text may evolve into a drawn out conversation, it may be best to take the email or out-loud route instead.

Of course, there are many other reasons for communicating, but let this list be a guide the next time you're wondering what electronic method to use.