This email originally distributed to MyAKA customers April 14th, 2016
Dear MyAKA Member,
It is with much sadness that I am writing you today, to inform you that we must close the MyAKA service as of Midnight, CST on May 15th, 2016.
Over the past four years we’ve worked to fill a need and provide a privacy service to you, our loyal customers. Unfortunately, we were unable to expand the service to a level of sustainability and we have been left with no choice but to cease its offering.
How this affects your MyAKA number.
Your number will remain active until Midnight, CST on May 15th, 2016. You will not be charged for this period and will receive no future billing from us.
In order to keep your number active beyond this period, we recommend that you transfer your service to Grasshopper. This company is providing an exclusive option to MyAKA customers of a $75 dollar discount towards their service. Grasshopper has a stellar voice/sms service with all the features you’ve enjoyed from our MyAKA service. In addition, they offer more robust routing and administrative functions, as well as iPhone and Android apps. They are backed by Citrix, a well-funded, publicly traded company which has been in business since 1989.
If you wish to transfer your service to Grasshopper, please visit the below link (you must use this link for the $75 discount).
Porting your number from MyAKA to Grasshopper can take up to two weeks so we encourage you to signup with their service as soon as possible. The signup and transfer process is made simply by Grasshopper, but you will need to know two key pieces of information.
After choosing your plan, be sure to check the option “Keep Existing Number”, enter your MyAKA number and choose “Not Listed” under carrier in this step.
Follow the instructions emailed by Grasshopper after you complete registration. You will be asked for the name of your current provider and address as listed with them (your Customer Service Record). Please use the following:
548 Market St #14510
San Francisco, California 94104
SID: Please write email@example.com for SID
We have also attached a brief tutorial to help you move through the process as quickly and effectively as possible.
If you do not wish to transfer your service to Grasshopper, you are welcome to seek other alternatives. The porting process to any service can take up to two weeks, so it is important to being the transition, ASAP.
What happens after May 15th?
At Midnight CST, on May 15th, 2016, all MyAKA numbers will cease to work. Within five business days of this date, all customer information will be purged from our system and deleted forever.
We would like to extend our sincere thanks for your support. We have worked very hard to help you achieve privacy and every moment has been an absolute privilege. We hope that you have enjoyed the service and have found it to be useful. Our only regret is that we were unable to grow MyAKA to a level which assured we didn’t have to send this communication.
Please feel free to contact me directly with any questions or concerns you may have.